Refund policy

Withdrawal, Returns & Refund Policy

Effective Date: June 2026

At ReverbRide, we want you to be satisfied with your purchase. If you are not completely satisfied, please review the information below regarding your right of withdrawal, returns, exchanges, and refunds.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, please contact us by email:

Email: reverbride@outlook.com

Please include your order number and, if possible, the reason for your return to help us process your request more efficiently.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Return Conditions

You may inspect and handle the goods as you would in a physical store to establish their nature, characteristics, and functioning.

However, you may be liable for any diminished value of the goods resulting from handling beyond what is necessary for this purpose.

To facilitate the return process, we ask that:

The item is returned in its original condition whenever possible.
All original packaging, accessories, manuals, and included components are returned.
The return request is submitted within 14 days of receiving the goods.

The following items are not eligible for return:

Products that have been damaged through improper use
Custom-made or personalized products
Goods that cannot be returned for hygiene or health protection reasons after use

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.

Please provide:

Your order number
A brief description of the issue
Clear photos or a short video showing the problem

After reviewing your claim, we may offer:

A free replacement
A full refund
Another appropriate solution depending on the circumstances

Return Shipping Costs

If the return is due to a defective product, incorrect shipment, or quality issue, ReverbRide will cover the reasonable return shipping costs.

If the return is made for personal reasons, including but not limited to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the direct cost of returning the goods.

Refunds

If you exercise your right of withdrawal, we will reimburse all payments received from you, including standard delivery costs (where applicable), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence that you have returned the goods, whichever occurs first.

For approved returns outside the withdrawal process, refunds are typically processed within 5–10 business days after the returned goods have been received and inspected.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

Please note that additional processing times may apply depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact us before returning the product.

We will do our best to assist you and provide the fastest possible solution.

Orders Not Received

If your order has not arrived within 30 business days after shipment, please contact our customer service team.

After reviewing the shipment status, we will offer either:

A replacement shipment, or
A full refund

depending on the circumstances.

Return Instructions

Please do not return any item without contacting us first.

Return instructions and the appropriate return address will be provided by our customer service team after your return request has been reviewed and approved.

Unauthorized returns may result in delays in processing your refund or exchange.